Privacy Policy

Autopilot Engine ("we," "our," or "us"), operated by FifthBoston Holdings, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI automation platform and related services.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, company name, phone number, and billing information when you register for an account or subscribe to our services.
• Business Data: Knowledge base content, FAQs, product information, and other business data you upload to train your AI automations.
• Communications: Messages, support tickets, and feedback you send to us.
• Payment Information: Credit card details and billing addresses processed securely through Stripe.

1.2 Information Collected Automatically

• Usage Data: Information about how you use our platform, including automation logs, feature usage, and performance metrics.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies: We use cookies and similar tracking technologies to enhance your experience and analyze platform usage.

1.3 Third-Party Data

When you connect third-party services (such as Slack, HubSpot, or Zendesk) to Autopilot Engine, we may receive data from those services as necessary to provide our automation features.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our AI automation services
• Process transactions and send related billing information
• Train and improve AI models specific to your account (your data is not used to train models for other customers)
• Send administrative information, updates, and security alerts
• Respond to your comments, questions, and support requests
• Analyze usage patterns to improve our platform and develop new features
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our platform (e.g., Stripe for payments, cloud hosting providers, email delivery services).
• Integrations: With third-party services you choose to connect to your account.
• Legal Requirements: When required by law, subpoena, or other legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Protection: To protect the rights, property, or safety of Autopilot Engine, our users, or others.

4. Data Security

We implement industry-standard security measures to protect your data:

• 256-bit SSL/TLS encryption for all data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• SOC 2 Type II compliance (Enterprise plans)
• Strict access controls and employee security training

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account termination, we retain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data at any time by contacting us.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, contact us at privacy@fifthboston.com.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws, including standard contractual clauses approved by relevant authorities.

8. Children's Privacy

Autopilot Engine is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will promptly delete it.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: